Just as I was about to knock on the window, I heard the very annoyed manager ripping into the employee standing next to him, "I don’t give a %$#* if you need to…"
He then turned, saw me and came out with a big smile on his face. A little late for that.
He had forgotten (or never learned) a key business lesson.
You are always on stage.
If you were to get a job at Disney World, you’d go through three days of "The Disney Way" training. It doesn’t matter if you are sweeping up popcorn, running an attraction or putting on the Goofy costume. Everyone goes through the training. And one of the core lessons taught to the cast members is….you are always on stage.
If a customer can hear, see, touch, smell or taste you (okay the last two are probably not as likely) then you are on stage. You should behave as though the most important customer in the world is right there.
Because it might be true.