What marketing advice would you pack into a solo sentence?

1 You've got a lifetime of marketing smarts.  You're asked for your best bit of wisdom.  You take a deep breath because you've got a lot to say.

Whoa there.

Do it in a sentence.

That was the request that Matt McDonald made of me and some other marketing bloggers.  Before you hit the link and see what Seth, Guy and some others had to say — answer it here for all of us.

In a single sentence — what's  your best dose of marketing wisdom?

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Comments

  1. says

    If your new product, new service, new book, new blog post, new whatever can’t make someone respond with “Holy Crap!,” then don’t expect big things out of it.

  2. says

    Speak with the voice of your customer.

    Which is, of course, the easy part. The hard part is understanding your customer well enough to know what voice is.

  3. says

    The thing I always remember is “It’s not about me.”

    It doesn’t matter how good I am, or how much I think I have to offer a customer. It’s about what the customer thinks I have to offer them. I can talk about how great I am forever, but they still won’t be interested until I make it about them.

  4. says

    Be yourself.

    It’s what I’ve been telling our clients lately. If you are authentic – and it’s relevant to enough of an audience to keep you in business – you’ll be successful in the long run. IMHO, of course.
    -Mark

  5. says

    Gia — How do you bring that mantra to life in your business day to day?

    Chris — how would you modify that for a premium brand like Harley or Tiffanys?

    Chris B — So true. The power of a little planning is one of the most under utilized advantages in business today.

    Drew

  6. says

    Brett — so for you, is that just a start up marketing wisdom or do you think existing products/services also need to inspire “oh crap” moments?

    Mack — We spend a lot of time with our clients talking about authentic voice. It’s very difficult for some companies to let go of their sales speak and let a genuine conversation happen. How do you counsel clients to that point?

    Drew

  7. says

    Lewis — the customer experience. Do you think it is possible for a business to spend too much time crafting that?

    Zane — I know that your company prides itself on service. How do you define “dazzle”?

    Drew

  8. says

    Katie — I think that sentence is one of the marketing cornerstones. If before anyone launched an ad, a website, a new product or a customer appreciation event, they put it through the “is it about me?” filter — we’d see a huge upsurge in marketing success stories.

    Dan — so is distribution what you are talking about or are you referring to customization?

    Drew

  9. says

    Drew,

    I don’t think anything counts more than the customer experience, which encompasses everything the customer wants, needs and desires. We can’t spend enough time focusing on it.

  10. says

    Lewis,

    And, considering your roots, I’ll get you think that means we should start with the employees — eh?

    If a company had no idea what kind of customer experience to craft or how to craft it — where/how would you suggest they start?

    Drew

  11. says

    Mark — sometimes I think we share a brain. (Which would explain why we can’t do math!) You can never go wrong if you play it from the heart.

    Nic — very true. Marketing is a marathon, not a sprint.

    Mary — Think how much less “sales speak” if we remembered that single fact.

    Terra — How do you think companies can engineer unforgettable?

    Drew

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