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Entries Tagged as 'Drew McLellan'

Guilty of the frantic scramble in your marketing?

June 5th, 2013 · Marketing, Strategy

FranTarkentonI grew up in Minnesota in the 70s and I love football which meant that back when I was a kid, my world revolved around the Minnesota Vikings and our incredible quarterback, Fran Tarkenton.

At the time of his retirement, Fran owned EVERY major quarterback record out there. Fran was known as The Scrambler because he was famous for being able to pivot and run around in the backfield, dodging defensive players and giving his teammates time to elude a defender or get open for a pass.

He was something to behold. Off the field, he was articulate, intelligent and called a “thinking quarterback.”

I admired him on and off the field. He was a great role model. So no great surprise that when he retired, Fran successfully pursued other professional aspirations, including launching over 20 companies.

Being a scrambling quarterback was really the perfect training ground for Fran’s entrepreneurial efforts. Whether you run a huge corporation or a one man hot dog cart — owning a business is about scrambling for opportunities, dodging disasters and looking down the field, hoping you see the perfect play that will advance your efforts.

Sadly, marketing is never the biggest guy chasing you down. Which is why so many business owners let their marketing slack off or erratically cycle in and out.

Marketing is creating the game plan before the game and then executing it.  Sure, you call an audible now and then and change things up.  But, you mostly follow the plan.  When you plan/execute your marketing well, you can scramble after opportunities.  But you don’t wait until the need for marketing chases you.

Back in the 70s, during halftime and after every game (yes, even in the dead of MN winter), my neighborhood buddies and I would gather in our shared backyards to play a little football. So picture little Drew McLellan, out in the back yard, wearing his #10 Vikings jersey scrambling as I shouted that my teammate should go long. (Who doesn’t love that play?).

Fast forward to today — and I’m excited to tell you that a much older Drew McLellan got to be a guest on Fran Tarkenton’s radio show, aimed at entrepreneurs.

How cool is that? We talked about some of the challenges that business owners/leaders face when it comes to marketing, like:

  1. Marketing is not part of their daily routine — so they cycle. Go like crazy when things are slow and then do nothing when they’re flush. If the dry spell is too long, they go out of business.
  2. Chasing after new business and ignoring existing customers (spend time/money in the exact wrong way — it should be spent on employees, current customers and then prospects not the other way around).
  3. Marketing is too self centered/focused. Way too much me/we and not enough focus on the customers’ needs.
  4. Try to do too many different marketing tactics all at once and don’t do any of them for a long enough period of time or with enough depth. Better to do fewer but do them better.
  5. Business owners need an outside perspective. Why/how is their business different/unique? What is the value proposition that only they can offer? But they can’t figure it out on their own. It’s like trying to describe the outside of a bottle — if you are inside it. Can’t unknown what you know.

Are you suffering from any of those mistakes?  Are you so busy scrambling that you’re applying the same philosophy to your marketing?

Create a marketing game plan and follow it.  Leave the scrambling to other aspects of running your business.

Want to listen to Fran and I chatting about business?  You can listen to the live broadcast of the show this Saturday (June 8th) at 8-10 am CT or 3-5 pm CT on Sirius 104. Or you can listen on demand at siriousxm.com.  Get more details here on Fran’s radio show page.  Once I get the mp3 of the show, I’ll add it to this post as well.

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Video can make a prospect’s concerns go away

October 8th, 2012 · Media, Psychology, Sales, Uncategorized

Video is a very useful medium that most companies underuse. But when they are used…they’re typically used to sell or teach.  All of that is well and good.

But I think you might be missing the boat on an opportunity to make your prospects concerns go away.

I’m in Arizona for 10 days — a mix of working with clients and speaking at a conference. I didn’t want to pack enough clothes to cover all 10 days so I decided to pack for 5 or 6 and hit a laundromat on my day off, in between meetings.  I know…the glamours of business travel!

So now it’s Saturday and for me, it’s “find a laundromat” day.  I’m in a city I don’t know and I’m heading to a laundromat, which is usually not a high end consumer experience.  So I have some concerns.

  • Will it be clean?
  • What hours is it open – can I go during daylight?
  • What’s the neighborhood like?
  • Is it crazy expensive?
  • How many machines do they have? Will I have to wait?

So I turn to the digital yellow pages.  Now I am really flying blind. But, on one of the listings — the laundromat had a video. They showed me how clean it was. They showed me the neighborhood.  They demonstrated that there’s always a staff person on-site.  They even showed me how much the detergent etc. would cost.  Their video made my concerns go away.

It wasn’t the closest laundromat. But, because of the video I was happy to pay for a longer cab ride to go to Ginny’s Washhouse. Why? They’d nullified my concerns.

All the laundromats had text in their ads that said they were clean and safe. But only Ginny’s proved it to me by showing me that it was true.

How is this relevant for you? Your potential customers have worries about you too.  They might worry that you’re too far away or hard to find. They might be concerned that you’re too expensive or you don’t understand their industry.  But deep down inside, every prospect has a worry or two about you.

Some of them will show up anyway.  Or pick up the phone and ask about their concern. But many will simply fade away, not ready to proceed with that nagging worry in the back of their head.

The old marketing model would have been to put the spotlight on all that you do right and ignore those worries, hoping they’d go away. Today, we know better.

Attack those buyer concerns and worries.  Pull them out into the light and deal with them.  And a really powerful way to do that is with video. Our brains may believe bullet points and text but our hearts believe what we see.  Video packs a multimedia punch that can use emotions, strong visuals and even music to create a tone of reassurance and confidence.

Keep in mind that sometimes their fears aren’t as easy to visually deal with as whether or not the floors are clean.  You may need to use a testimonial approach where a current client looks into the camera and says, “I thought AB&C was going to be way out of my budget range so I was pleasantly surprised when I found out it only cost $X.”

Get creative — but get to their worries and answer them right up front.

 

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Content that your audience loves

September 8th, 2012 · Content Marketing, Copywriting · 5 Comments

I saw this on Scott Monty’s Facebook status…and loved it.  I couldn’t track down the creator but if I do, I’ll update the post. Just wanted to give you something to chew on over the weekend.

Age of Conversation 4 — want to be one of our authors?

June 28th, 2012 · Books, Collaborations, Community, Social Media · 5 Comments

We know… it’s crazy. But Gavin and I are ready to do it again. This time, we’d like Age of Conversation to take on a much more personal tone… how is social media impacting you, your work, your family and your view on life? Your chapter might be as elaborate as a real case study [Read more...]

5 questions to define your 2012 game plan

December 30th, 2011 · Business owner/leader stuff, Strategy · 6 Comments

Define your 2012 game plan Over the past month, I’ve been posing what I hope have been some head scratching, thought provoking questions to help you get ready for 2012. If you can answer these five questions — I think you’re going to have a solid foundation for your marketing efforts moving forward. In case [Read more...]

Radio show on book crowdsourcing

July 5th, 2011 · Books, Social Media, Strategy · 6 Comments

  …media coverage for Age #1 One of the best benefits of being a part of the Age of Conversation series is that I’ve met a lot of really smart, generous people who do good work and celebrate others’ good work. That’s how I had the good fortune of being a guest on the US [Read more...]

Going old school – Yahoo Groups

April 2nd, 2011 · Collaborations, Web/Tech · 13 Comments

I know that Facebook‘s groups are the rage and I think it’s a dandy tool.  But what if you have a group of people that aren’t heavy Facebook users? For many years, I’ve used Yahoo Groups whenever I was part of a small group that needed to stay in touch, share files/photos, and by using [Read more...]

Direct mail marketing do’s and don’ts

March 7th, 2011 · Marketing · 9 Comments

I’ve always been a fan of direct mail, especially 3-D direct mail.  It’s pretty tough for someone to ignore a package addressed to them.  Assuming you’re mailing to the right audience — it can be very effective. I get a fair amount of 3-D direct mail related to the blog and my agency McLellan Marketing [Read more...]