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Entries Tagged as 'Business'

Guilty of the frantic scramble in your marketing?

June 5th, 2013 · Marketing, Strategy

FranTarkentonI grew up in Minnesota in the 70s and I love football which meant that back when I was a kid, my world revolved around the Minnesota Vikings and our incredible quarterback, Fran Tarkenton.

At the time of his retirement, Fran owned EVERY major quarterback record out there. Fran was known as The Scrambler because he was famous for being able to pivot and run around in the backfield, dodging defensive players and giving his teammates time to elude a defender or get open for a pass.

He was something to behold. Off the field, he was articulate, intelligent and called a “thinking quarterback.”

I admired him on and off the field. He was a great role model. So no great surprise that when he retired, Fran successfully pursued other professional aspirations, including launching over 20 companies.

Being a scrambling quarterback was really the perfect training ground for Fran’s entrepreneurial efforts. Whether you run a huge corporation or a one man hot dog cart — owning a business is about scrambling for opportunities, dodging disasters and looking down the field, hoping you see the perfect play that will advance your efforts.

Sadly, marketing is never the biggest guy chasing you down. Which is why so many business owners let their marketing slack off or erratically cycle in and out.

Marketing is creating the game plan before the game and then executing it.  Sure, you call an audible now and then and change things up.  But, you mostly follow the plan.  When you plan/execute your marketing well, you can scramble after opportunities.  But you don’t wait until the need for marketing chases you.

Back in the 70s, during halftime and after every game (yes, even in the dead of MN winter), my neighborhood buddies and I would gather in our shared backyards to play a little football. So picture little Drew McLellan, out in the back yard, wearing his #10 Vikings jersey scrambling as I shouted that my teammate should go long. (Who doesn’t love that play?).

Fast forward to today — and I’m excited to tell you that a much older Drew McLellan got to be a guest on Fran Tarkenton’s radio show, aimed at entrepreneurs.

How cool is that? We talked about some of the challenges that business owners/leaders face when it comes to marketing, like:

  1. Marketing is not part of their daily routine — so they cycle. Go like crazy when things are slow and then do nothing when they’re flush. If the dry spell is too long, they go out of business.
  2. Chasing after new business and ignoring existing customers (spend time/money in the exact wrong way — it should be spent on employees, current customers and then prospects not the other way around).
  3. Marketing is too self centered/focused. Way too much me/we and not enough focus on the customers’ needs.
  4. Try to do too many different marketing tactics all at once and don’t do any of them for a long enough period of time or with enough depth. Better to do fewer but do them better.
  5. Business owners need an outside perspective. Why/how is their business different/unique? What is the value proposition that only they can offer? But they can’t figure it out on their own. It’s like trying to describe the outside of a bottle — if you are inside it. Can’t unknown what you know.

Are you suffering from any of those mistakes?  Are you so busy scrambling that you’re applying the same philosophy to your marketing?

Create a marketing game plan and follow it.  Leave the scrambling to other aspects of running your business.

Want to listen to Fran and I chatting about business?  You can listen to the live broadcast of the show this Saturday (June 8th) at 8-10 am CT or 3-5 pm CT on Sirius 104. Or you can listen on demand at siriousxm.com.  Get more details here on Fran’s radio show page.  Once I get the mp3 of the show, I’ll add it to this post as well.

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Is your marketing making you a rock star?

May 31st, 2013 · Books

rockstarMack Collier has hit a home run with his book Think Like A Rock Star* and I really want all of you to get his message.

As consumers get more jaded by traditional advertising and marketing that interrupts rather than connects — this book serves up the answer.

Why not be so good, create so much goodwill and treat your best customers like the super stars they are — all so you can unleash the word of mouth power of those best customers? We know that there’s nothing more influential than word of mouth and that an endorsement from a trusted friend/source absolutely influences buying decisions. So who wouldn’t want more of that for their business?

Author Mack Collier has studied how some of the world’s best entertainers have inspired their fans to help grow their fan base, sell concert tickets and CDs/downloads and in general — create buzz that elevates the star’s status and earning potential.

One of the reasons this is such a smart read is because it puts the marketing emphasis where it belongs — on existing customers (and even more so…. super engaged existing customers) rather than chasing prospects. Mack outlines many ways that rock stars connect with their fans, show their genuine gratitude and appreciation to their fans and inviting those fans to be their biggest advocates and evangelists.

You’ll get all kinds of ideas of how you can make your business a rock star too. Your best customers will be as ready to give you a standing ovation as the examples in the book. One of the features of the book you’ll find incredibly valuable is the Backstage Passes. These informational call out boxes give you very specific ways you can apply the examples to your own business. Like a little recipe card — they’ll guide you step by step.

I highly recommend this book (click to buy on Amazon*)and the concepts in it. Mack models his theories well — read the book and become one of his fans!

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In marketing the constant is change

May 29th, 2013 · Strategy, Trends · 1 Comment

You know, the annoying thing about clichés is that they’re based in truth, even though that truth may be a bit worn in places. And lately I’ve been very aware of the idiom “the only constant is change” as it relates to business and especially to marketing. Maybe it’s always been this way and our [Read more...]

So you want a career in advertising?

May 21st, 2013 · Agency life, Employees · 3 Comments

I was recently contacted by a college student who asked if he could interview me for one of this classes.  One of the questions he asked is one I get a lot, so I thought I’d share my answer with you here. If you aspire to be in our business — I hope it helps. [Read more...]

How does your paper resume stack up to this?

May 1st, 2013 · Innovation & Creativity, Trends · 3 Comments

The world has changed.  Things are different.  This is the new normal.  This ain’t your grandaddy’s marketing. We can say it a million ways but some folks just aren’t going to get it.  Or at least not yet. With the tools out there, the connections that can be made and the audience’s diminishing tolerance for [Read more...]

What do consumers want from brands?

April 24th, 2013 · Customers/Clients, Marketing, Psychology, Trends · 4 Comments

That’s the age-old question, isn’t it? When you think about everything we’ve experienced in the last decade and a half – from the Y2K scare to 9/11, Iraq and then the recession – no wonder that a certain level of insecurity about the future has become a permanent part of our psyche as we ease [Read more...]

Marketing is getting the details right

April 15th, 2013 · Marketing, Strategy · 9 Comments

Marketing is getting the details right.  And its always the simple things that companies mess up.  Lt me give you an example. As you may know, I travel quite a bit. I’m a big believer in maximizing my travel by being a loyal brand consumer…which gains me status, points and makes my travel life easier [Read more...]

What it takes to create a successful email campaign

March 7th, 2013 · Marketing · 3 Comments

Email.  We hate it when our inbox is overflowing but we love the possibilities as marketers.  Email flows freely (sometimes too freely!) and because of that, I think we sometimes take it for granted.  We assume it has magical powers of some kind….and so when we want to reach an audience — we just fire [Read more...]

Hey media rep… do it like this (please)

February 19th, 2013 · Media, Sales · 7 Comments

I totally get that you are trying to make a living and that someone at your radio station, newspaper, TV station, magazine etc. says that my client should be advertising with you.  And maybe they should. And I know you’re just trying to do your job.  But you need to understand that sometimes you trying [Read more...]

Selling shouldn’t equal annoying

February 13th, 2013 · Psychology, Sales · 12 Comments

There’s a Walgreens a few blocks from my house. It’s a convenient place to get just about everything, so I’m there a few times a week.  It seems like every week they are collecting money for some charity. They have the cause of the week prominently displayed.  I can buy a paper boot, heart, ribbon [Read more...]