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Entries Tagged as 'Strategy'

What is the difference between a mission statement and a vision statement?

February 20th, 2012 · Branding, Business owner/leader stuff, Strategy

This seems to be a question that torments organizations of all kinds and size.

What is the difference between a mission statement and a vision statement?

Here’s how we explain it to clients:

Your mission is what you do best every single day, and your vision is what the future will be like because you deliver on that mission so brilliantly every day.

Each one should be no more than 10 words apiece.  No long paragraphs, no lengthy missives.  Not 3 things or 5 things.

10 words for each.

Can you do it?

 

 

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Put your email auto response to work

February 11th, 2012 · Strategy, Web/Tech

With the volume of emails we all get every day, we can’t afford to let our emails go unattended.  We don’t want the people who email us to think we’re ignoring them, so if we’re going to be out of the office — most of us use some sort of an automated response system.

You know what I’m talking about:  “I will be out of the office until Tuesday, March 3rd.  If you need assistance, please call my co-worker Biff at 555-123-4567.”

And that does the trick.  They don’t freak out if we don’t answer within an hour or two.

But if you’re at a conference, spending the day shooting a TV spot or attending a strategic planning retreat (or doing anything else that establishes your expertise) why not let your your email auto response do some marketing for you?

I’ve spent the last couple days conducting a workshop.  During the workshop, I emailed a link to the participants and got this back from one of them:

I am attending a conference of leading PR/MarCom agencies from around the country to discuss new MarCom trends and techniques and will be out of the office through Friday, February 10th. 

I will be checking my email periodically.

Brilliant!  What did this auto response tell this person’s email senders?

  • That he’s considered one of the leading PR/MarCom agency professionals in the country (otherwise, he wouldn’t have been invited)
  • That he’s honing his skills and staying current
  • That he believes in investing in his professional development

Who wouldn’t want to work with him?  We certainly get a better sense of who he is and what he’s about than if he’d used the standard language.

Often we think marketing has to be complicated, expensive or done over a long period of time.  But every once in awhile — it can be just this simple.

How could you leverage this idea?

~ Drew

 

Stock photo courtesy of www.BigStockPhoto.com

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The 5 things that will derail your marketing in 2012

February 8th, 2012 · Marketing, Strategy · 11 Comments

I don’t want to rain on anyone’s parade but the truth is — most organizations’ marketing efforts stink.  And they stink for reasons well within the marketing department’s control. If you’re worried that your own efforts might fall short — beware of these five danger zones that can derail you in a blink! Inconsistency:  Does [Read more...]

Crisis communications – don’t wait to create a plan

February 6th, 2012 · Business owner/leader stuff, Media, Strategy · 10 Comments

Does your organization have a crisis communications plan that you could actually put into action at this very moment? All of the hubub surrounding the Susan G. Komen decision to stop funding Planned Parenthood and then their reversal of that decision following a 72+ hour firestorm of public outrage should have scared the bejesus out [Read more...]

5 questions to define your 2012 game plan

December 30th, 2011 · Business owner/leader stuff, Strategy · 6 Comments

Define your 2012 game plan Over the past month, I’ve been posing what I hope have been some head scratching, thought provoking questions to help you get ready for 2012. If you can answer these five questions — I think you’re going to have a solid foundation for your marketing efforts moving forward. In case [Read more...]

Marketing insights question: What’s your legacy sentence?

December 28th, 2011 · Business owner/leader stuff, Passion, Strategy · 10 Comments

What’s your legacy sentence? Over the next few weeks, as we head towards 2012, I want to get you thinking about your business in a new/fresh way.  I’m going to ask a single question in each post — but I’m warning you, these aren’t slam dunk questions. I’m hopeful that as you ponder my question — [Read more...]

Marketing Insights Question: How are you building your marketing foundation?

December 20th, 2011 · Business owner/leader stuff, Customers/Clients, Strategy · No Comments

How are you building your marketing’s foundation? Over the next few weeks, as we head towards 2012, I want to get you thinking about your business in a new/fresh way.  I’m going to ask a single question in each post — but I’m warning you, these aren’t slam dunk questions. I’m hopeful that as you ponder [Read more...]

2012 Trends Worth Watching

December 15th, 2011 · Strategy, Trends · 4 Comments

For the past couple years, I’ve shared the results of the JWT annual year-end forecast of trends for the upcoming year.  In the past, we’ve seen predictions for the massive adoption of location based services (2010) and the coming of the Non Commitment Culture (2011) — both of which have come to be. So I [Read more...]

Marketing Insights Question: Calculating the lifetime value of your customer

December 12th, 2011 · Business owner/leader stuff, Sales, Strategy · 4 Comments

What is your customer worth to you? Over the next few weeks, as we head towards 2012, I want to get you thinking about your business in a new/fresh way.  I’m going to ask a single question in each post — but I’m warning you, these aren’t slam dunk questions. I’m hopeful that as you ponder [Read more...]

Marketing insights question: Who is your ideal customer?

December 6th, 2011 · Customers/Clients, Passion, Strategy · 8 Comments

Do you really know your ideal customer? Over the next few weeks, as we head towards 2012, I want to get you thinking about your business in a new/fresh way.  I’m going to ask a single question in each post — but I’m warning you, these aren’t slam dunk questions. I’m hopeful that as you ponder [Read more...]