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Entries Tagged as 'Strategy'

The 5 things that will derail your marketing in 2012

February 8th, 2012 · Marketing, Strategy

I don’t want to rain on anyone’s parade but the truth is — most organizations’ marketing efforts stink.  And they stink for reasons well within the marketing department’s control.

If you’re worried that your own efforts might fall short — beware of these five danger zones that can derail you in a blink!

Inconsistency:  Does your monthly newsletter go out 5 times a year?  Does your copy tone/style fluctuate between somber and casual?  Are your weekly sales calls happening every week?

Inconsistency not only waters down your results but it also waters down your brand. If you can’t get your newsletter out on time — why in the world would I, a prospective customer, think you can deliver what you want to sell me on time?

Not having a plan:  One contributing factor to inconsistency is the wishy washiness that comes from winging it.  Without a document that maps out where you are going…in the rush of the day, you end up on detours you never intended.  Or worse, you end up on the sidelines trying to figure out your next move, rather than moving forward.

A marketing plan doesn’t have to be a leather bound edition, but it does need to be in writing and it needs to be something you reference at your weekly/regular marketing meetings.

Trying to do too much:  I want to hear a collective sigh of relief as you read this.  You simply cannot do it all.  So stop trying.  You are far better off to do a few things consistently and well, than try to manage too many marketing tactics.

The average sized organization can only successfully produce and monitor a handful of initiatives at once.  So plan it out carefully so you can deliver consistency and quality.  Every time.  That will be far more impressive than doing more every once in awhile.

Not matching your budget with your appetite:  I see this happen all the time.  A big company is stingy with their marketing dollars and does so little, they don’t even show up on the radar screen.  Or the flip side — a small company saves up all their pennies and launches a huge splash but can only sustain it for 60 days and then goes quiet.

Marketing is for the long haul.  You need to know you can sustain your efforts or their effect will be fleeting.

You.  Yup, I said it.  You’re actually the biggest risk to the marketing efforts.  Why? Because you know when you’re doing something that isn’t going to work.  You know what you can and can’t pull off.  You know that you talk about yourself too and don’t talk with the audience  about the stuff they care about enough. You know you should spend/do more and be more consistent.  Maybe you even know you can’t do it by yourself but you’re too cheap to hire some help (either staff or an agency).

So what are you going to do to get out of your own way?

What do you think?  Would you have a different set of obstacles?  Want to add any to my list?

Stock photograph courtesy of Big Stock Photo

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Crisis communications – don’t wait to create a plan

February 6th, 2012 · Business owner/leader stuff, Media, Strategy

Does your organization have a crisis communications plan that you could actually put into action at this very moment?

All of the hubub surrounding the Susan G. Komen decision to stop funding Planned Parenthood and then their reversal of that decision following a 72+ hour firestorm of public outrage should have scared the bejesus out of you.

If an organization as large, powerful and well respected as Komen can get into that much hot water — and is that ill-prepared to handle it then what in the world would happen to you if there was an accident on your job site, if your CFO embezzled funds or if made a mistake that cost your client a huge sum of money?

Don’t be so naive to think your organization is immune to a crisis that would put you in the crosshairs of the media and the public.

Odds are you are not well prepared.  You don’t have a real plan.  You aren’t ready to respond.  Can you say, Danger Will Robinson? (a reference for my 40+ crowd)

One of the presentations I am often asked to give at conferences etc. is on this very topic.  I decided to share it with you here so you can liberally steal some ideas that will help you get your organization prepared. (email subscribers — click here)

In the presentation, I outline the 5 key elements to a successful crisis communications plan.

  1. Be prepared – you can’t wait until you are in crisis.  News today is spread in seconds, not days.
  2. Listen and monitor – be on the look out for trouble before it hits.  Put out the single flame before it becomes an inferno.
  3. Be human and humane – everyone makes mistakes.  But you’ll be judged by how you handle the mistake.
  4. Over communicate — silence or “no comment” don’t fly.
  5. Create community – build supporters and advocates before you need them.


We’re doing a lot of this sort of planning with clients today.  But most companies will choose not to invest the time and energy, thinking it will never happen to them.

Don’t be that foolish.

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5 questions to define your 2012 game plan

December 30th, 2011 · Business owner/leader stuff, Strategy · 6 Comments

Define your 2012 game plan Over the past month, I’ve been posing what I hope have been some head scratching, thought provoking questions to help you get ready for 2012. If you can answer these five questions — I think you’re going to have a solid foundation for your marketing efforts moving forward. In case [Read more...]

Marketing insights question: What’s your legacy sentence?

December 28th, 2011 · Business owner/leader stuff, Passion, Strategy · 10 Comments

What’s your legacy sentence? Over the next few weeks, as we head towards 2012, I want to get you thinking about your business in a new/fresh way.  I’m going to ask a single question in each post — but I’m warning you, these aren’t slam dunk questions. I’m hopeful that as you ponder my question — [Read more...]

Marketing Insights Question: How are you building your marketing foundation?

December 20th, 2011 · Business owner/leader stuff, Customers/Clients, Strategy · No Comments

How are you building your marketing’s foundation? Over the next few weeks, as we head towards 2012, I want to get you thinking about your business in a new/fresh way.  I’m going to ask a single question in each post — but I’m warning you, these aren’t slam dunk questions. I’m hopeful that as you ponder [Read more...]

2012 Trends Worth Watching

December 15th, 2011 · Strategy, Trends · 4 Comments

For the past couple years, I’ve shared the results of the JWT annual year-end forecast of trends for the upcoming year.  In the past, we’ve seen predictions for the massive adoption of location based services (2010) and the coming of the Non Commitment Culture (2011) — both of which have come to be. So I [Read more...]

Marketing Insights Question: Calculating the lifetime value of your customer

December 12th, 2011 · Business owner/leader stuff, Sales, Strategy · 4 Comments

What is your customer worth to you? Over the next few weeks, as we head towards 2012, I want to get you thinking about your business in a new/fresh way.  I’m going to ask a single question in each post — but I’m warning you, these aren’t slam dunk questions. I’m hopeful that as you ponder [Read more...]

Marketing insights question: Who is your ideal customer?

December 6th, 2011 · Customers/Clients, Passion, Strategy · 8 Comments

Do you really know your ideal customer? Over the next few weeks, as we head towards 2012, I want to get you thinking about your business in a new/fresh way.  I’m going to ask a single question in each post — but I’m warning you, these aren’t slam dunk questions. I’m hopeful that as you ponder [Read more...]

Marketing insights question: What do you really sell?

November 29th, 2011 · Business owner/leader stuff, Marketing, Strategy · 15 Comments

What do you really sell? Over the next few weeks, as we head towards 2012, I’m going to write a series of posts that are designed to get you thinking about your business in a new/fresh way.  I’m going to ask a single question in each post — but I’m warning you, these aren’t slam [Read more...]

How do you sell what no one wants to buy?

November 14th, 2011 · Marketing, Strategy · 14 Comments

How do you market stuff no one wants? Most of us don’t have the luxury of selling ocean front property, the coolest laptop, the latest in tractor technology or porsches.  But in most cases, while it may not be sexy to many — someone really wants it. But how do you sell something that no [Read more...]