Drew's Marketing Minute. header image 1

Entries Tagged as 'Strategy'

Is it time for a website re-design?

June 18th, 2013 · Strategy, Web/Tech

WebsiteDesignIn today’s marketplace, a company’s website is their first impression with prospects. It’s a rare purchase today that doesn’t begin with some sort of research or due diligence. And as consumers (both B2C and B2B) find themselves more time starved and more web savvy – the research tool of choice is often a Google search.

Long before they’ll set an appointment for a consultation or walk into your retail establishment – they’re scoping you out on the web. It makes sense then, that when it comes to your web presence you’d want to put your best foot forward, doesn’t it?

And yet, if you spend any time on the web – you run into a lot of stale, outdated websites. We just launched a new website for a client and his comment was “phew, now I can actually give people our web address again.” They’d ignored their website for so long – they literally weren’t giving people the URL to avoid embarrassment.

When asked, companies say that they don’t update their website because:

  • They don’t have the time to devote to it
  • They don’t have the budget
  • They don’t want to add interactive elements because they don’t have time to maintain them
  • The last redesign was such a painful process, they can’t think of going there again

But letting a stale or static website be your first “how do” to potential customers is more costly than you might imagine.

If you’ve got dated copy or information (many websites make it pretty obvious they haven’t been updated in years…their latest newsletter issue is from 2008 or the last bit of news in their newsroom is from three years ago) what you’re saying to visitors is that you aren’t so hot will follow up and attention to detail.

If your design is tough to navigate (you know…you just keep adding a page here or there, but there’s no organizational structure) you are going to frustrate that potential customer before they can figure out if you have what they want to buy.

Cheaping out by letting your cousin, neighbor or other amateur build your website says that you aren’t a successful business. You don’t have to build the Taj Mahal of websites but you do want something that speaks to your professionalism and functions the way you want it to.

Are you wondering if your website is working as hard for you as it should? See how your site matches up with these stats.

Websites with blogs get 55% more traffic (Are you sharing your expertise and taking advantage of the organic SEO value of that effort?)

Companies who blog get 79% more followers on Twitter (How does your stale website encourage me to connect with you on social networks like Facebook, Twitter and other interactive spots?)

The #1 attribute people want is a websites that is easy to navigate so they can quickly find the exact information they want. They don’t want to have to click 4 times or guess which heading the information is hiding behind.

People want contact information so they can call, write or drop by. This floors me but many companies do not include offline contact options to their web visitors.

Keep the distractions at a minimum. People want to be able to scan your page and figure out what’s there and where to go next. If you pack every bit of space with information, you actually get in their way. Remember, your goal is not to tell them everything so they don’t have to call. Your goal is to tell them enough to make them want to call.

Your website is your introduction to many of your potential customers Is it the way you want to be introduced or is it time to consider a re-do?

 

Enhanced by Zemanta

→ No CommentsTags:····

Guilty of the frantic scramble in your marketing?

June 5th, 2013 · Marketing, Strategy

FranTarkentonI grew up in Minnesota in the 70s and I love football which meant that back when I was a kid, my world revolved around the Minnesota Vikings and our incredible quarterback, Fran Tarkenton.

At the time of his retirement, Fran owned EVERY major quarterback record out there. Fran was known as The Scrambler because he was famous for being able to pivot and run around in the backfield, dodging defensive players and giving his teammates time to elude a defender or get open for a pass.

He was something to behold. Off the field, he was articulate, intelligent and called a “thinking quarterback.”

I admired him on and off the field. He was a great role model. So no great surprise that when he retired, Fran successfully pursued other professional aspirations, including launching over 20 companies.

Being a scrambling quarterback was really the perfect training ground for Fran’s entrepreneurial efforts. Whether you run a huge corporation or a one man hot dog cart — owning a business is about scrambling for opportunities, dodging disasters and looking down the field, hoping you see the perfect play that will advance your efforts.

Sadly, marketing is never the biggest guy chasing you down. Which is why so many business owners let their marketing slack off or erratically cycle in and out.

Marketing is creating the game plan before the game and then executing it.  Sure, you call an audible now and then and change things up.  But, you mostly follow the plan.  When you plan/execute your marketing well, you can scramble after opportunities.  But you don’t wait until the need for marketing chases you.

Back in the 70s, during halftime and after every game (yes, even in the dead of MN winter), my neighborhood buddies and I would gather in our shared backyards to play a little football. So picture little Drew McLellan, out in the back yard, wearing his #10 Vikings jersey scrambling as I shouted that my teammate should go long. (Who doesn’t love that play?).

Fast forward to today — and I’m excited to tell you that a much older Drew McLellan got to be a guest on Fran Tarkenton’s radio show, aimed at entrepreneurs.

How cool is that? We talked about some of the challenges that business owners/leaders face when it comes to marketing, like:

  1. Marketing is not part of their daily routine — so they cycle. Go like crazy when things are slow and then do nothing when they’re flush. If the dry spell is too long, they go out of business.
  2. Chasing after new business and ignoring existing customers (spend time/money in the exact wrong way — it should be spent on employees, current customers and then prospects not the other way around).
  3. Marketing is too self centered/focused. Way too much me/we and not enough focus on the customers’ needs.
  4. Try to do too many different marketing tactics all at once and don’t do any of them for a long enough period of time or with enough depth. Better to do fewer but do them better.
  5. Business owners need an outside perspective. Why/how is their business different/unique? What is the value proposition that only they can offer? But they can’t figure it out on their own. It’s like trying to describe the outside of a bottle — if you are inside it. Can’t unknown what you know.

Are you suffering from any of those mistakes?  Are you so busy scrambling that you’re applying the same philosophy to your marketing?

Create a marketing game plan and follow it.  Leave the scrambling to other aspects of running your business.

Want to listen to Fran and I chatting about business?  You can listen to the live broadcast of the show this Saturday (June 8th) at 8-10 am CT or 3-5 pm CT on Sirius 104. Or you can listen on demand at siriousxm.com.  Get more details here on Fran’s radio show page.  Once I get the mp3 of the show, I’ll add it to this post as well.

Enhanced by Zemanta

→ No CommentsTags:······

In marketing the constant is change

May 29th, 2013 · Strategy, Trends · 1 Comment

You know, the annoying thing about clichés is that they’re based in truth, even though that truth may be a bit worn in places. And lately I’ve been very aware of the idiom “the only constant is change” as it relates to business and especially to marketing. Maybe it’s always been this way and our [Read more...]

Moving your prospects to the next step

May 17th, 2013 · Psychology, Sales, Strategy · 5 Comments

When you’re creating any sort of communication aimed at a potential buyer, you want them to do what? When I ask this question, I typically hear a range of answers like: • Know more about our business • Understand how we’re better than our competitors • Wonder if we’re the right fit for them And [Read more...]

Marketing is getting the details right

April 15th, 2013 · Marketing, Strategy · 9 Comments

Marketing is getting the details right.  And its always the simple things that companies mess up.  Lt me give you an example. As you may know, I travel quite a bit. I’m a big believer in maximizing my travel by being a loyal brand consumer…which gains me status, points and makes my travel life easier [Read more...]

Touching my heart doesn’t necessarily touch my wallet

February 4th, 2013 · Psychology, Sales, Strategy · 6 Comments

Two of the best Superbowl commercials from yesterday were by Budweiser (no shock) and Jeep (a little more surprising).  Lots of tweets and FB updates mentioned “tearing up” as they watched them.  I reacted the same way. The Budweiser spot:   The Jeep spot:   Both spots were really well done and very heart tugging. [Read more...]

Bring your marketing to life

February 1st, 2013 · Marketing, Media, Strategy · No Comments

For the past decade, we’ve been talking about experiential marketing. It’s not enough to create an awareness of your product — you need to, when you can, connect with your consumers (B2B or B2C) in as tangible and memorable a way as possible. So it shouldn’t really surprise us that TV spots are literally living [Read more...]

Are you ready for the attention?

January 8th, 2013 · Business owner/leader stuff, Marketing, Strategy · 14 Comments

Let me paint you a picture. You have a new product that you’re bringing to market in the next 60 days. You have the opportunity to showcase this new product at the world’s largest and best attended trade show for your industry. You showcase the product and within hours — you have over 45,000 stories [Read more...]

Five trade show mistakes to avoid

December 13th, 2012 · Marketing, Sales, Strategy · 5 Comments

Mistake #1: Not having a pre-game plan. Trade shows are one of those things that sneak up on you. You’re going to have to be out of the office for a few days, you need everything shipped in advance and you’re juggling your regular work. But the prep work should be done months in advance, [Read more...]

One Page Business Plan Template

December 3rd, 2012 · Business owner/leader stuff, Strategy · 3 Comments

Most businesses don’t create a plan for the upcoming year because it’s too daunting a task.  Which is why I’m a big advocate of the one page business plan and why I am sharing our one page business plan template with all of you. It’s based on a couple of assumptions.  First — no business [Read more...]