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Entries Tagged as 'Media'

Crisis communications – don’t wait to create a plan

February 6th, 2012 · Business owner/leader stuff, Media, Strategy

Does your organization have a crisis communications plan that you could actually put into action at this very moment?

All of the hubub surrounding the Susan G. Komen decision to stop funding Planned Parenthood and then their reversal of that decision following a 72+ hour firestorm of public outrage should have scared the bejesus out of you.

If an organization as large, powerful and well respected as Komen can get into that much hot water — and is that ill-prepared to handle it then what in the world would happen to you if there was an accident on your job site, if your CFO embezzled funds or if made a mistake that cost your client a huge sum of money?

Don’t be so naive to think your organization is immune to a crisis that would put you in the crosshairs of the media and the public.

Odds are you are not well prepared.  You don’t have a real plan.  You aren’t ready to respond.  Can you say, Danger Will Robinson? (a reference for my 40+ crowd)

One of the presentations I am often asked to give at conferences etc. is on this very topic.  I decided to share it with you here so you can liberally steal some ideas that will help you get your organization prepared. (email subscribers — click here)

In the presentation, I outline the 5 key elements to a successful crisis communications plan.

  1. Be prepared – you can’t wait until you are in crisis.  News today is spread in seconds, not days.
  2. Listen and monitor – be on the look out for trouble before it hits.  Put out the single flame before it becomes an inferno.
  3. Be human and humane – everyone makes mistakes.  But you’ll be judged by how you handle the mistake.
  4. Over communicate — silence or “no comment” don’t fly.
  5. Create community – build supporters and advocates before you need them.


We’re doing a lot of this sort of planning with clients today.  But most companies will choose not to invest the time and energy, thinking it will never happen to them.

Don’t be that foolish.

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Don’t dismiss traditional media quite yet

October 26th, 2011 · Media, Trends

We tend to gravitate towards the shiny new object in the marketing world.  Today, we’re a buzz about QR codes, social media and all things digital.  But as you are planning your marketing for 2012 (you’re doing that, right?) don’t dismiss traditional and local options.

According to a survey by the Pew Research Center’s Project for Excellence in Journalism and Internet & American Life Project, Americans turn to a wide range of platforms to get local news and information. Most Americans, including more tech-savvy adults under age 40, also use a blend of both new and traditional sources to get their information.

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Where we go for specific local content

Here are some key takeaways from the report:

~ More Americans report watching local TV news than any other source, but they rely on the medium for just a few topics, mainly weather, breaking news, and to a lesser degree, traffic.

~ Younger adults, moreover, rely on local television less, a fact that suggests more vulnerability for the medium in the future.

~ Local newspapers (both the print and online versions, though primarily print) rank first or tie for first as the source people rely on most for 11 of the 16 different kinds of local information asked about, more topics than any other media source. But most of these topics, many of which relate to civic affairs such as government, taxes, etc., are ones followed by fewer Americans on a regular basis.

~ Local TV draws a mass audience largely around a few popular subjects, while local newspapers attract a smaller cohort of citizens but for a wider range of civically oriented subjects.

~ For adults generally, the internet is a main source for information about restaurants and other local businesses, and it is tied with newspapers as a top source for material about housing, jobs and schools, areas that place a special value on consumer input.

~ Among adults under age 40, the web ranks first or ties for first for 12 of the 16 local topics asked about.

~ For adults 40 or older, newspapers are the first preference for local news, TV and the Internet second and third.

~ This move by younger users to rely on the internet for local information puts considerable pressure on traditional news organizations. Even though most have moved aggressively online with ambitious websites and social media strategies, there is evidence in the data that people find specialty websites and search engines a preferable way find the local material they want.

~ Both citizen-based information sources and some very old forms of media remain vital as well. Print newsletters, online listservs, and old-fashioned word of mouth are important means by which people learn in particular about community events and local schools.

~ The majority of American adults use at least three different types of media every week to get news and information about their local community, and 15% rely on at least six different kinds of media weekly.

How does all of that mesh with your plans for 2012 and your understanding of how your audience uses media?

To read the full report, visit Pew’s site.

 

 

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How to use Facebook ads

October 12th, 2011 · Marketing, Media, Social Media · 8 Comments

  Facebook advertising best practices For many businesses, advertising on the social network Facebook has proven to be a very successful model.  Facebook’s model is to be pretty rigid in terms of what you can and can’t do on your ad.  They’re all the same size and shape.  The format for all ads is exactly [Read more...]

Mix your media for best results

October 3rd, 2011 · Customers/Clients, Media · 14 Comments

This is not a new notion but when you’re buying/using media — use more than one vehicle and when possible, blend how the information is ingested.  In other words, I see/hear your TV spot (or YouTube video), so add in a print element or something online that I can read.  Access more of the audiences’ [Read more...]

Mercedes uses visual storytelling

October 2nd, 2011 · Branding, Media, Storytelling · 14 Comments

Mercedes Benz released this print ad series earlier this year and as it often goes, it is just starting to get some viral buzz. It’s a great example of story telling and connecting with your customers.  It’s a visual version of the Mac versus PC TV spots that we all loved. Interestingly, the copy on [Read more...]

Why Facebook matters to every business

September 21st, 2011 · Media, Social Media, Strategy · 13 Comments

  Why Facebook matters to every business   I’ve heard all the reasons, especially from B2B companies…but the “our customers aren’t on Facebook” excuse is just that, an excuse. We buy radio stations and send direct mail hoping to hit some of our target audience.  Why do we look at Facebook so differently? With statistics [Read more...]

Content marketing playbook

August 22nd, 2011 · Marketing, Media, Strategy, Trends · 7 Comments

…get a playbook to help you create content that matters The idea of creating content to establish your expertise, influence the search engines and create a community has been an evolution of one of the oldest marketing tactics out there — sampling. If I share with you what I know and you learn from it, [Read more...]

Creating smart QR Codes

June 14th, 2011 · Media, Mobile · 23 Comments

…An example of QR codes & my column QR codes seem to be the media’s most recent marketing darling.  You’ll find lots of articles talking about how to use them, including a couple I’ve written (read here and here).  And in March, I shared Central Park’s incredible QR campaign to inspire you to give this [Read more...]

Free mortgage… if you turn your house into a billboard

May 13th, 2011 · Innovation & Creativity, Media · 16 Comments

Thought this will amuse you on this Friday the 13th.  And for some of you, it might be a great solution to paying down that mortgage. Want someone to pay your mortgage?  No problem.  Just let Adzookie give your home a paint job.  Adzookie says it will pay the house owner’s mortgage every month for [Read more...]

What over 1.5 million people chose to watch

December 23rd, 2010 · Innovation & Creativity, Media · 3 Comments

It's the holidays and everyone is not only crazy busy but bombarded by ads.  So we tune them out.   But as of 12/23 — 1.5 million people booted up their browser and went looking for this video. (email subscribers, click here)  They didn't get tricked into watching it — they sought it out.  And [Read more...]