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Entries Tagged as 'Employees'

How do you communicate with your team?

April 28th, 2011 · Agency life, Business owner/leader stuff, Employees

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…How’s your employee communication?

We’ve talked before about the importance of recognizing your employees as a very important audience for your business. You need them to all be pulling in the same direction. But like any audience — you have to decide what are your key messages to them — and how do you deliver them.  Over and over.  They’ll need some repetition so the key points can really sink in.

Employee communication is probably an area that every team leader or boss could improve.  (think I’m wrong — ask your team!) I’m curious — how do you communicate with your team (or how does your boss communicate with you?)

Have you tried any of these?

Ask Them

GOOD — Employee surveys: Don’t even bother asking their opinion, if you aren’t going to act on what you learn.  The good news about employee surveys is that the anonymity is likely to get you feedback that’s more candid.  And if you have a big crew, it’s probably the only way to get a fair representation.

BETTER — A scheduled chat: What, if instead of the formal survey, you carved out a set time every week and you, throughout the course of the year, met with everyone individually and picked their brain a little, while sharing your vision and thoughts?

Tell Them

GOOD — An all staff meeting: The plus of this is that everyone hears the same message and can ask questions, watch other’s reactions and participate as a group.  The down side of this is — someone always misses the meeting and if you have multiple locations across multiple time zones — tough to coordinate.

BETTER — Regular messages from leadership: Whether it’s an internal intranet/blog, a monthly video from the CEO, a weekly wrap up e-mail from the team leader — I think in this case, frequency wins.  If your team knows they’re going to hear from you on a regular basis, they’ll be more confident that they’re in the know.

Bonus points to you if you give them feedback avenues. Which is the perfect segue to…

Listen to Them

GOOD — The tried and true suggestion box: Whether you literally have suggestion boxes throughout the office or you use an electronic version, giving your employees a chance to speak up/out with ideas, questions, concerns etc. is a good start.  But some pumps need priming.

BETTER — Involve them: Are there some big financial goals you want to hit?  Put together a task force and ask them to help you create the plan.  Need ideas for holiday gifts for clients — pull together 3-4 people and give them the assignment.  Want to improve your recruiting efforts?  Why not put together a blend of young/old, new/seasoned employees and ask them why they took the job, what they love about the job and how you could improve the working conditions, etc.

Everyone works better and harder when they believe they are contributing.  So the best way to listen is to ask…and then implement!

This is one of my personal goals — to get better and better at being plugged into what my employees are thinking, doing, wondering about and tapping their insights to make MMG an even better place to work and do business with.

How about you?  Do you do any of the above?  Have any other suggestions to share?

 

 

 

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Advice for finding that first marketing job

April 6th, 2011 · Agency life, Employees, Life

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How to find that first job

It’s spring time, which means the robins, tree buds and soon to be college graduates are all popping up everywhere.

I remember how tough it was to find that first job.  Everyone wanted you to have experience but no one wanted to give you that first job…so you’d get some experience!

I am often asked by college students how they can compete in a sea of “I did an internship, I got good grades, my parents are pressuring me to find a job” applicants out there.

So…for all you soon to be and recent grads — here’s my counsel (from the MMG website).

If I were you and I wanted to snare a job at MMG, here are some of the things I would and wouldn’t do. (and naturally, this applies for any job, just substitute the company specifics.  And, I’d replicate this for the 3-5 places you really, really want to work.)

I would:

  • Read the MMG website carefully, to get a sense of culture and tone.  Be sure this sounds like a good fit for you.  I know you need a job — but your first job is so important.  You’ll meet your first mentor there.  Or not.
  • Sign up to receive MMG’s weekly e-newsletter, the Marketing Minute.
  • Stay smart — keep reading advertising, marketing and social media blogs, magazines etc.  You’re going to do this for your entire life — so you’d better get in the habit now.
  • Follow MMG on their Facebook page and Twitter.
  • Read Drew’s blog and if I really want to stand out from the pack, I would subscribe (via e-mail or RSS reader) and within a week, make an insightful, articulate comment on a post.
  • Ask my friends, contacts etc. if anyone knows anyone at MMG who could make an introduction.
  • Be very mindful that my cover letter/resume are the biggest demonstration of whether or not I get marketing.  I would ask myself…if I were a product and MMG was the target audience…how would I sell me?  How would I make myself different from all the other applicants?
  • Download and read “Giving College Grads a Fighting Chance.”
  • If I have a blog, I’d link to Drew’s because I know he’ll check to see who I am.
  • Know that they’re going to check my Twitter, MySpace, Facebook etc. pages.  So if they need cleaning up, I’d clean them up.
  • If I had no relevant job experience, I would look at the job experience I did have and figure out what elements of marketing were present there.
  • Join the local social media club, ad club, marketing club.  Whichever is more relevant to what you love to do and your market.  But start getting connected, if you haven’t already.
  • If I didn’t get the job or they didn’t have any openings at the moment, but still think this is the place for me…I would stay engaged.  I would keep reading/commenting on the blog.  I’d drop them a note every month or so.  I would become someone they notice/know.

I would not:

  • Send a cover letter or resume that even slightly reads like everyone else’s.
  • Rely on any cover letter/resume book. I would throw those away and refer back to my marketing text books.
  • Under any circumstances tout my ability to work with people (or that I like them) as a strength or skill.
  • Send anything that a pair (or two) of fresh eyes didn’t proof.  A typo will get me tossed right into the “no way” pile.
  • Hit send or lick the envelope until I checked and double checked the spelling of the agency, the agency owner’s name and anything else (like their clients) that I might reference.  (see bullet point above)
  • Try to BS my way in.  Because I should expect that MMG will smell that a mile away and ask about it until I admit that I sent the same “I believe your agency is perfect for me” cover letter to 12 agencies.
  • Humiliate myself. I would double check that I put the right cover letter/resume in the right envelope.  (I’d hate to be the one who makes that mistake, but it has happened.)
  • If I really wanted to work there, I wouldn’t give up.  I wouldn’t be a stalker, but I would keep at it.  I would look for ways to help them, even before I got a job there.  Because I would believe that I am going to work there eventually and begin behaving like I already do.

You don’t have to do any of this.  It’s your job hunt, after all.

But remember, at MMG (and most smart businesses) we hire as much for “culture fit” as we do for competency.  We can teach you marketing.  But we can’t teach you to be a team player.  Or curious.  Or passionate about our work & our clients.   We’re not going to force you to be someone who believes in giving  back to the community.

So along with your work and academic achievements, show us that stuff.  And show us that you get why that matters.   Then, we have something to talk about.

Your job is pretty straight-forward.  If you’re smart and creative enough to sell us you, we know you can help our clients.

Good luck!

 

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Your employees = your 24/7 news source

February 14th, 2011 · Employees, Social Media · 7 Comments

Everyone’s a publisher today In the “good old days” you could control the messages generated by your company and about your company.  Your CEO might be quoted in the newspaper or interviewed on TV.  You had a corporate brochure or maybe an annual report. However word got out — it had the company’s seal of [Read more...]

Meet your company’s spokesperson

February 11th, 2011 · Employees, Social Media · 1 Comment

Is he your new spokesperson? Take a few minutes and walk through your place of business today. Really look at the people who work for you. Your goal — identify the employees who are just there to get the paycheck. Maybe it’s the 16 year old part-timer who calls in sick about as often as [Read more...]

Would you hire a naughty girl?

January 18th, 2011 · Branding, Employees · 7 Comments

One of the most tangible and visible aspects of any organization's brand are its employees. How those employees look, act and perform their job functions speaks volumes to customers, prospects and even the other employees. As I was driving into work this morning, I was behind a car with the vanity plate NAWTGRL.  At first [Read more...]

Your brand cannot live in the C-Suite

June 16th, 2010 · Branding, Employees · 9 Comments

Here's the challenge with most brand promises.  They only live at the top of the org chart.  It usually happens on a corporate retreat.  The C-level gang gets together at a lodge or fancy hotel and they talk about vision, mission and maybe even a company pledge or promise.  Then, they either lead themselves or [Read more...]

The bar is set pretty low

April 16th, 2010 · Business owner/leader stuff, Customers/Clients, Employees · 9 Comments

Image by Thomas Hawk via Flickr In marketing, we talk a lot about being remarkable.  We want to delight our customers.  We want to create moments that they can't help talking about.  In short — we want to stand above our competition in a way that we become the brand of choice. I'm here to [Read more...]

5 ways to building a committed team

February 26th, 2010 · Business owner/leader stuff, Employees, Passion · 6 Comments

If you want a powerful, profitable company — create a powerful team.  If you want to create love affairs with your customers — create a passionate team.  If you want to leave a legacy — create a committed team. Your team.  Nothing reflects on a business owner/leader more than the team they build around them. [Read more...]

Examples of social media policies

February 8th, 2010 · Employees, Social Media · 5 Comments

In corporate America (and probably corporate World), rules get created when people make bad choices.  It's how child labor laws came to be and why we now have sexual harassment policies.  The few and the stupid are the catalyst to regulation. Which is why it's not a shock that companies big and small are beginning [Read more...]

Social media = letting others in

January 18th, 2010 · Branding, Business owner/leader stuff, Customers/Clients, Employees, Social Media · 8 Comments

Over the past few months, I have been delivering quite a few presentations on social media to groups (conferences, conventions etc.) of business leaders. One aspect of embarking into the waters of social media that seems to give most of them some sort of tick is the idea that you have to relinquish some control.  [Read more...]