“A brand is a living entity – and it is enriched or undermined cumulatively over time…the product of a thousand small gestures.”
~ Michael Eisner (while CEO at Disney)
There is it, in all its simplicity. Your brand is alive. And with every small gesture, every detail, every extra mile traveled and each ignored opportunity — you either enrich or undermine all of the previous efforts.
With every decision, big or small, you should be asking yourself — are we enriching or undermining our brand. And then behave accordingly.
What small gestures have you noticed in others or in your own organization that enhance the brand?